Standards and Ratings
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. CQC inspects and assesses the quality of care home each year in the following 5 categories:
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Safe
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Effective
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Caring
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Responsive
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Well led
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CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and they publish what they find, including performance ratings to help people choose care.
CQC's fundamental standards are:
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Person-centred care
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Dignity and respect
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Consent
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Safety
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Safeguarding from abuse
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Food and drink
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Premises and equipment
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Complaints
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Good governance
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Staffing
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Fit and proper staff
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Duty of candour
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Display of rating
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Belmont View’s latest CQC inspection provided a Good rating, meaning that we have met all standards. As part of the Good rating CQC also rated Belmont View as being Outstanding in the well-led category.
To view the full report, please click on the CQC logo to the right
What CQC said about us:
"People told us they were offered plenty to eat and assisted to select healthy food and drinks which helped to ensure that their nutritional needs were met. We saw that each individual’s preference was catered for and people were supported to manage their weight and nutritional needs."
"People and the staff we spoke with told us that there were enough staff on duty to meet people’s needs. They found the staff worked very hard and were always busy supporting people."
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"People we spoke with told us they felt the staff did a wonderful job and made sure their needs were met."
"I like everything about this place. The staff are great. They can't do enough for you.
"I didn't have to worry about a thing"
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"It's lovely here and there's always something to do"
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One relative told us, "I've been very impressed by everyone. They all look very professional and have a smile for you. When I visit I just feel happier about him when I see the way they go on with him"
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"People we spoke with told us they felt the staff did a wonderful job and made sure their needs were met."
"People told us that they made their own choices and decisions, which were respected by staff but they found staff provided really helpful advice. We observed that staff had developed very positive relationships with the people who used the service. The interactions between people and staff that were jovial and supportive. Staff were kind and respectful, we saw that they were aware of how to respect people’s privacy and dignity."
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"Those people who were able to were encouraged and supported to go out independently and others routinely went out with staff."
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"We found that the building was very clean and well-maintained."
(Taken from March 2015 CQC report.)
Investors in People
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Since 1991 Investors in People has set the standard for better people management. Internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.
Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.
Belmont View is currently towards achieving Investors in People.
Food Hygiene
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Since the Food Hygiene Ratings introduction in 2011, Belmont View has maintained a 5 star rating, which is reassessed annually.
ISO 9001
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ISO 9001:2008 is an internationally recognised award provided by CQS (Certified Quality Systems) which is recognised worldwide. This certification is viewed as a proactive and positive move by existing and prospective clients/customers. It is a statement about an organisation, its commitment towards quality and the importance you place on ensuring the service you provide to your customers is of the highest standard meeting your customers needs.
Belmont View has achieved an ISO 9001: 2008 in Quality of Management Systems.
CHAS
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The Contractors Health and Safety Assessment Scheme (CHAS)
CHAS is a visible and credible leader in Health and Safety management. They help businesses and organisations manage their Health and Safety risks and safeguard their reputation.
With 720 buyer members, over 62,000 suppliers on its database and 130 freelance assessors, CHAS is not only the largest but also the fastest growing health and safety assessment scheme in the UK.
Belmont View is currently working towards achieving CHAS.
